Short Hours vs. Incomplete Entry

On the Attendance screen, scheduled hours follow the "Full Day Working Hours" defined in the shift pattern.

For example, if the shift is set to 8 hours, the system will use this value as the benchmark for a “complete” working hours. 

When employees do not meet these required hours, two scenarios may occur: Short Hours or Incomplete Entry.

Short Hours

Refers to a request type created when an employee’s total recorded working hours are less than the shift’s full-day requirement. 

Short Hours may occur in different ways depending on the shift type:

Normal Shift

• Late In: Employee clocks in later than the scheduled start time.

• Early Out: Employee clocks out earlier than the scheduled end time.

• Break Early Out: Employee leaves before the scheduled break ends.

• Break Late In: Employee returns later than the scheduled break end time.

Semi-Flexible Shift

• The system checks whether the employee completes the full day working hours.

• If actual worked hours are less than 8, the Exception column will show Late In or Early Out, based on the shift's start and end time range.

Flexible Shift

• The system compares actual worked hours against the expected full day working hours.

• If hours fall short, it flags as Early Out in the Exception column.

Then, the flagged attendance will appear in the Short Hours List for Short Hours request.

Example

Shift: 9:00 AM – 6:00 PM (8 hours total, including 1-hour break)

• Employee clocks in at 9:00 AM and clocks out at 5:45 PM
  

• Result:

• Attendance  flags "Late In" in the Exception column.

• The record appears in the Short Hours List for further action.
  
  

Incomplete Entry

Refers to Exception label in Attendance when working hours cannot be calculated due to missing clocking data.

Incomplete Entry applies to Normal, Semi-Flexible, and Flexible shift type.

Triggers

• No Clocking Pair: Employee only clocks in but does not clock out.
  
  

The way breaks are configured in the Normal shift template affects how incomplete entries are treated:

1. Payable Breaks

• Break time counts as part of paid working hours.
• If an employee clocks in late, the payroll is directly affected.
• Example: Shift requires 9h 30m, but employee is 30m late → payroll deducts 30m. (depending on grace period if clocking method is First In Last Out)

2. Non-Payable Breaks

• Break time is excluded from paid working hours.
• If an employee clocks in late, it will be flagged in attendance, but no payroll deduction occurs.
• Example: Employee is 30m late → system shows late flag, but salary remains unchanged. 

Example

Shift: 9:00 AM – 6:30 PM (9h 30m)

• Employee clocks in at 9:15 AM but forgets to clock out.
• System detects incomplete clocking → attendance shows Incomplete Entry, and manager may need to submit/approve an Incomplete Entry request.

Related articles:

• Enable Exception in Schedule Setting
• Submitting Incomplete Clock Entry Request
• Submitting Lateness/Short Hour Request
  

We hope this explanation clarifies the matter. If you require additional assistance, do not hesitate to contact our support team.