Enable Exception in Schedule Setting

When you’re viewing Daily or Individual Attendance, you’ll be able to see the records for each date.

The record provides at-a-glance details such as the employee’s shift, clock-in/out times, total working hours, overtime, allowances, and exceptions.

What is “Exception”?

An exception is a system flag that add remarks for any irregularity, special condition, or issue detected in the employee’s attendance for that date.

Examples of exceptions include:

• Absent
• Incomplete Clock Data
• Late In
• Early Clock Out
• Unauthorized Time Off
• Break Early Out
• Break Late In 

and so on.

Why can’t I see any remarks in Exception column?

If you notice that exceptions (e.g. Absent) are missing from an employee’s attendance record, it may be because the Enable Exception setting is not turned on in the employee’s schedule.

Step 1

On the left menu, go to Setting (a) > Attendance (b) > Schedule (c). Then, select the relevant schedule.

Step 2

In the General tab, click Edit and toggle on Enable Exception. 

The missing remark in attendance records is often caused by this setting not being activated earlier.

Then, click Save. 

Step 3

Run Batch Process for the affected employee and dates. Make sure the attendance is not locked so the changes can take effect.

Refer to this article: Resetting Attendance to Default Schedule Settings

Once completed, the correct exception (e.g. Absent) or any other applicable remarks should appear properly in the attendance record.

We hope this explanation clarifies the matter. If you require further assistance, please don't hesitate to contact our support team.