Can't view certain payroll screens with access right granted? Set Up Payroll Payment Team

When you see “You do not have permission to view this company” or if the company name is missing in Payout Management, Bank/Statutory Submission, and related payroll forms, it means you are not part of the payroll payment team.

If you're not part of a Payroll Payment Team, here's what will happen:

• You won't be able to access company details in Payout Management.
• The company name won't appear Bank/Statutory Submission.
• You won't be able to generate or view payroll payment forms.
• You won't see company details in the IRB Audit Files & LHDN CP8D Annual Submission.

The same applies to all payroll-related forms in the Payroll module, which include

• Zakat Form, 
• EPF Borang A, 
• LHDN Form E
• LHDN CP39
• Perkeso Monthly SIP Form (EIS)
• HRDF Form
• EPF BBCD Form
• Perkeso Borang 8A

You'll only see companies where you've been added as a Payroll Payment Admin, and you cannot generate forms for other companies.

To resolve this, you need to ensure the correct admins are added to the Payroll Payment Team. Follow these steps to update access in Payroll Payment Submission.

How to Add Admins in Payroll Payment Team.

Step 1

On the left menu, go to Settings (a) > Payroll (b) > Payroll Payment Submission (c).

Step 2

Select your company from the list and click Edit at the top right of the screen.

Step 3

Click Add Admin in the main panel, then select the employee(s) to be added as admin in the Payroll Payment Team.

Once selected, click Add Admin at the bottom of the screen to confirm.

The list of Admins will appear like below:

Outcome:

A) The left panel you can view the companies where you have been added to the Payroll Payment Team.

B) The row below displays the processed payroll data for the companies you have access to. If there is no processed payroll, no rows will be shown. 

For example in September 2025, payroll was processed only for "ABC SDN BHD". Even though the staff member was added to the Payroll Payment Team for three companies, only ABC SDN BHD appears in the table because that’s the only company with payroll data for that month.

How to Remove Admins in Payroll Payment Submission.

Step 1
On the same page, click Edit at the top right of the screen.

Step 2
Click the dustbin icon next to employee's name to remove.

Step 3

If you wish to remove multiple admins at once, tick the box next to the user’s name. Then, click the Remove (x) Selected Admin button.

Or tick Select All if you remove to remove all admins.

We hope this explanation clarifies the matter. If you require additional assistance, do not hesitate to contact our support team.