Why I cannot see any notifications when staff submit leave request?

Possible cause: Your staff might add a covering person upon submitting a leave request.

Example Scenario: The Tester informed his manager that he already submitted a leave request for his absenteeism last week. But the manager is not aware of the leave request submission as he/she did not receive any email or Worksy account notifications.

To resolve this issue,

Solution: Check whether "The Tester" add a covering person in his leave request

Step 1) Navigate to the left menu, and click leave

Step 2) Click Request on behalf, and then leave

Step 3) Search for The Tester

Step 4) Click pending tab,

You can see that staff A requested a covering person in his leave request and subsequently added in the approval workflow.

Note: Once a covering person is selected, he/she will be added into the approver workflow. Only when the covering person has approved, then this request will flow to next approver. 

To understand more on covering person, refer to Explain Covering Person and How to Remove Covering Person.

We hope this explanation clarifies the matter. If you require further assistance, please don't hesitate to contact our support team.