Why I cannot see any notifications when staff submit leave request?

Possible cause: Your staff might add a covering person upon submitting a leave request.

Example Scenario: Staff A informed his manager that he already submitted a leave request for his absenteeism last week. But the manager is not aware of the leave request submission as he/she did not receive any email or Worksy account notifications.

To resolve this issue,

Solution: Check whether staff A add a covering person in his leave request

Step 1) Navigate to the left menu, and click leave

Step 2) Click Request on behalf, and then leave

Step 3) Search for Staff A

Step 4) Click pending tab,

You can see that staff A requested a covering person in his leave request and subsequently added in the approval workflow.

Footnote: Once a covering person is selected, he/she will be added into the approver workflow. Ask the covering person to approve/acknowledge the leave request from their end as they need to cover during the requester's absence.