Claim is not appearing in Employee's Payslip

There are three possible causes to why this happens:

1) The 'Pull Claim Data' checkbox wasn't checked when you process your staff's payroll.

2) You have not linked the claim item to a payroll item.

3) The claim item was submitted/approved after the cutoff date of the payroll cycle

Scenario 1

Step 1

On your left menu, go to Payroll and then click on Process.

Step 2

You will be redirected to this page, where you will be able to check or check the "Pull Claim Data" box to include claim information in your employee's payroll.

Scenario 2

Step 1

Go to Settings from the right menu and click on Claim, followed by Claim Item as shown below.

Step 2

Under each claim item you have created, select the designated payroll item that you have created for the claim item. As shown in the image below.

Note: If you have not created a payroll item for your claim item, please refer to this guide on How to include Claim Items when processing payroll?

Step 3

Click the Save button on the top right corner of your screen when you are done adjusting these settings. Try processing your staff payroll again, and make sure to check 'Pull Claim Data' on the payroll processing page.

Scenario 3

Step 1

On your left menu, go to Setting > Payroll and then click on Payroll Policies.

Step 2

Click on the payroll policy that the staff is assigned to.

Step 3

On the setting page, click on the second tab as shown in the screenshot below, the Cut Off Period tab.

Step 4

Scroll down to your periodical payroll setting. As shown in the sample below, the payroll policy in use is the Monthly Payroll Period. Refer to the Claim column. Check if the claim item was submitted/approved before or after the cutoff month. For example, the claim item in question was approved on the date 20th of the current month. It will not be reflected as our cutoff setting in this example is until the current month the 15th.