When processing payroll, the final screen will display the status of each employee’s payroll. Sometimes, the status shows “Skipped” with the message “No Transaction.”
This article explains common reasons why this issue occurs and how to resolve it.
A. No Basic Salary in Employee's Profile
B. No Transaction Detected for Payroll Run
C. Employee Not Assigned to a Work Schedule
D. Employee Not Included in Any Selected Payroll Policy
A. No Basic Salary in Employee's Profile
Basic salary is required for the system to generate payroll. This issue commonly occurs for newly added employees whose salary details have not yet been configured.
If an employee does not have a basic salary set, the system will skip the employee and display the “No Transaction” message.
Solution: Ensure the employee’s basic salary is correctly set in their profile.
- Go to Employee (a) > Directory (b) and select the employee.
- Go to the Employment tab, click Edit, then scroll to Basic Salary.
- Select the currency, enter the salary amount, and choose the correct pay mode.
Click Save to confirm changes and try to process payroll for the employee again.
Note: Please make sure the effective date for this update matches your payroll period.
B. No Transaction Detected for Payroll Run
The system requires a transaction to run payroll.
Solution: Ensure the employee has a transaction in the individual transaction.
Go to Payroll > Transaction > Individual Transaction, and check if there is a transaction after the payroll run. 
Note: Ensure you tick the relevant checkbox in the payroll run with correct pay cycle and , for example: pull attendance data, refer to Payroll Process - Monthly.
Note: Please make sure the pay cycle for the above transactions matches your pay cycle in payroll processing and payroll policy. Wrong pay cycle will result in "no transaction" detected. 
C. Employee Not Assigned to a Work Schedule
The system requires an assigned work schedule to detect attendance and generate payroll transactions.
If an employee does not have a schedule assigned, the system will not detect any attendance records and will skip the employee.
Solution: Ensure the employee has been assigned to a work schedule.
- Go to Attendance > Staff Schedule.
- Select the employee and click Add Schedule to assign the appropriate schedule.
D. Employee Not Included in Any Selected Payroll Policy
This issue occurs when an employee is not assigned to any payroll policy that is included during payroll processing.
If the system cannot find a payroll policy linked to the employee, no payroll transaction will be generated.
Solution: Ensure the employee is included in at least one payroll policy selected during processing.
- Go to Settings > Payroll > Payroll Policies.
- Find the relevant Payroll Policy from their payment type and add the employee if they are not listed. Click Save to confirm.
- During payroll processing, in the Period (1) tab, ensure the payroll policy assigned to the employee is included in the Payroll Policies list.
Related: How to Fix “Policy Not Match” During Payroll Processing
We hope this explanation clarifies the matter. If you require further assistance, please don't hesitate to contact our support team.
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