There are 3 situations when the payroll process shows "0". Go through each scenario as per the explanation below to find out why.
Situation 1- Policy Not Match
When the above situation occurs you need to check whether the staff is entitled to the employee list in the payroll policy you have chosen when processing the payroll.
Situation 2 - No Transaction
(a) Wrong Pay Cycle when processing the payroll.
(b) Incorrect Pay Cycle in the payroll policy.
(c) The basic salary is "0" in the employee profile.
Situation 3 - Skipped
Need to check on the Priority List of the Payroll Policy. You can rearrange the priority list in the Payroll Policy from 2 to 1 or vice versa by dragging the button like in the image below:
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