Why I Cannot Process Payslip?

Modified on Tue, 20 Dec, 2022 at 12:19 PM

Scenario: You want to generate the payslip but the system shows "0"


There are 3 situations when the payroll process shows "0". Go through each scenario as per the explanation below to find out why. 



Situation 1- Policy Not Match




When the above situation occurs you need to check whether the staff is entitled to the employee list in the payroll policy you have chosen when processing the payroll.



Situation 2 - No Transaction



There are three possibilities  if the "No Transaction" message show:


(a) Wrong Pay Cycle when processing the payroll.

(b) Incorrect Pay Cycle in the payroll policy.

(c) The basic salary is "0" in the employee profile.



Situation 3 - Skipped



Need to check on the Priority List of the Payroll Policy. You can rearrange the priority list in the Payroll Policy from 2 to 1 or vice versa by dragging the button like in the image below:






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