How to correct an employee's wrongly prorated salary?

Scenario: I am processing a new employee's first payroll. The employee joins mid-month on the 17th March 2021 hence prorated salary is expected. However, the prorated amount appears off. How do I check further?

Possible Cause #1: The employee's Timeline is not in the correct order and needs to be corrected.

Step 1

Go to the employee's Timeline. On your left icon, click Employee > Directory. Then select the employee's name. 

Step 2

Once you are in the employee's profile, click the Timeline tab.

Step 3

Check if the employee's timeline is in place. As can be seen in the employee's timeline below, it looks off. By right, the salary should start on the hiring date 17.03.2021, however, on 17.03.2021 the salary is RM0.00 and randomly 2 days later, the salary of RM3,000.00 commences. In this sample, the Update Info action needs to be deleted and the hired action's salary details need to be corrected from RM0.00 to RM3,000.00

Possible Cause #2: The Payroll Policy in use of the proration calculation setting is not correct.

Step 1

Go to the Payroll Policy in use for running the payroll. On your left icon, click Setting > Payroll > Payroll Policies. Then, click on the correct Payroll Policy Name.

Step 2

Go to the Payroll Policy in use for running the payroll. On your left icon, click Setting > Payroll > Payroll Policies. Then, click on the correct Payroll Policy Name. The Payroll Policy page will then appear as below. You should now be seeing the first tab, General Setting. Scroll below until you see the Salary section, as shown in the screenshot below, highlighted in the red box.

Step 3

Here's a sample, as shown in the screenshot below, of the calculation setting for the proration. Besides the New Hire Employee salary proration formula, other editable fields include Resigned Employee, Increment, and Paid in Lieu. In this sample specifically, I want to calculate the proration by working day (26 days) as base calculation in the new hire's Ordinary Rate Pay. So I will need to click the Edit button on the top right and edit accordingly.

Step 4

In the denominator field, as shown in the red box, the change that I want to make in this example is from calendar month to custom 26 days. Then, click Save. After this is updated, you may want to delete the previous Payroll Review (under Payroll > Payroll Review) and rerun the payroll for the impacted employee(s).