What to Do If Overpaid or Underpaid EPF Contributions

Step 1

Ensure KWSP Information Is Accurate in Employee's Profile.

Confirm that employee details are correctly set up in Worksy system:

1. Check Employee Profile: Verify all KWSP information.
2. Confirm EPF Category: This determines the correct contribution rates for both employer and employee.
3. Special Cases (e.g., interns): If EPF should not apply, clear the EPF field. Otherwise, the system may auto-deduct contributions.

Step 2

Review Payroll Figures Take On (PFTO) and Previous Employment Figures Take On (PEFTO)

The PFTO (Payroll) and PEFTO (Employee Profile) amounts directly affect statutory deduction calculations.

• Ensure high accuracy when entering previous payroll amounts in these fields.
• Incorrect data here may cause overpayment or underpayment of EPF contributions.

For further explanation, refer here: Payroll Figures Take On (PFTO) & Previous Employment Figures Take On (PEFTO)

By first ensuring that employee profiles and payroll figures are accurate in the system, you’ll reduce the risk of overpayment or underpayment. And if a mistake does occur, following the proper EPF procedures will help you resolve it smoothly.

Overpaid EPF Contributions

If your company has paid more than required, you may claim a refund within two years from the date of contribution.

Documents Required:

• Form 14
• Explanation letter detailing the mistake (e.g., wrongly included allowance)
• Copy of employee’s IC
• Copy of Form A (with the incorrect contribution) or the company’s EPF monthly statement for that month

Submit these documents at any EPF counter. For further inquiries, contact the EPF hotline for guidance.

Underpaid EPF Contributions

If you’ve underpaid, you’ll need to top up the shortfall through your employer’s i-Akaun.

Steps to Adjust Contributions:

1. Log in to your i-Akaun employer account.
2. On the sidebar, go to Contribution Payment > Submit Contributions.
3. Select the relevant month.
4. Choose Blank Form A, then click Add New Employee.
5. Enter the adjustment details (correct contribution amount).
6. Review carefully before confirming.
7. Select your payment method, or choose Pay Later and pay manually at an EPF counter.

If You Haven’t Paid Yet but Submitted an Incorrect Form A

You can still correct the mistake before payment is made:

1. Fax a letter to the KWSP Contact Centre (03-89226222) with the following details:

• Company name
• EPF number
• File name
• Total contribution amount
• Contact details of your company’s payroll officer

2. Once reviewed, your Form A will be deleted within 21 working days. After that, you may submit a new and corrected Form A.

If the incorrect contribution has already been paid, you’ll need to liaise directly with the EPF officer assigned to your company. For assistance, contact the EPF Call Centre at 03-89226000. 

Always double-check employee profiles and contributions in your payroll system before generating Form A to avoid repeated errors.

Please note that contact numbers provided may change from time to time, and may not always be updated in this article. For specific questions on refunds, payments, or compliance, always reach out directly to KWSP/EPF for official guidance.

We hope this article helps clarify the issues. If you require additional assistance, do not hesitate to contact our support team.