Why is my employee's leave entitlement not showing up?

There are two possible causes of this situation:

Solution #1: Regenerate leave entitlement for this employee/s

To generate leave entitlement, please refer to this guide below.

Solution #2: Make sure your employee is entitled to the leave type that is missing.

You will need to make sure your employees are entitled to the leave types that you have created under Setting up leave types: Knowledge Base (freshdesk.com) 

Step 1: Go to General > Leave > Leave Type > Leave

Step 2: Select any current added leave type, then go to entitlements. On the right top corner, click edit. Under conditionals, click the “pen” icon.

Step 3: Under “Entitled Employee”, the user will be able to view the list of employees under all selected conditions. Users may Include or Exclude any employee(s) on the list using the Toggle. 

If the employee is not inside the list, the user may scroll down and click to open up “Additional Employee” to extend the search > Click “Add Employee”

Step 4: Click “save” to confirm entitled employees > click “save” to confirm leave type setting.

Step 5: Generate leave entitlement* for the employee 

*Note: To find out more about Generate Leave Entitlement, refer to the “Generate Leave Entitlement” section.

Go to Leave > Individual Leave > the employee should receive leave entitlements right now.

Possible cause #3: Company’s leave earning method is prorated by month

If some companies' leave earning method is set by month, employees are only available to see their leave entitlements after a month they have completed work. For example, employees are only available to view their January leave entitlements in February. This setting can be changed under the entitlement policy in General > Leave > Leave Type. For more information, refer to Create a new leave type.