Fix: Leave Type Not Found in Leave Request

Modified on Wed, 15 Oct at 5:53 PM

This article helps you resolve the issue where an employee cannot find or select a leave type when submitting a leave request.

(Click to see enlarged view)

This happens because there is no leave entitlement being generated for this staff. Please check entitlement (refer Step A).

Therefore, make sure the staff is included in the leave entitlement under Leave Type settings (Step B) and that the entitlement has been generated (Step C).

Check Leave Entitlement
Add Employee Into Leave Type Entitlement
Generate Leave Entitlement for the Employee

A. Check Leave Entitlement

First, confirm whether the employee’s leave entitlement has been generated.

Step 1

On the left menu, go to Leave (a) > Leave History (b). Then, select the employee's name.

Step 2

Click on the Type button to view available leave types.

If the leave type is not listed, it means the entitlement has not been generated for the employee.

This likely happens when the employee is newly joined and wasn't included in the previous entitlement batch. Therefore, leave entitlement must be generated for the employee.

B. Add Employee Into Leave Type Entitlement

Include the employee in the leave type entitlement to ensure their entitlement can be generated correctly.

Step 1

On the left menu, go to Settings (a) > Leave (b) > Leave Type (c). Select the relevant leave type from the list.

Step 2

Go to (2) Entitlements tab. Then, click on the pencil icon to edit.

Step 3

To avoid affecting existing conditions, go to the Entitled Employee (a) tab.

Scroll to the bottom until you see Additional Selections (b).

Enter the employee’s name and click Add Employee (c), then click Save (d).

Step 4

You will be redirected back to the Entitlements tab.

Verify that the employee’s name appears on the screen.

Finally, click Save at the top right to confirm the changes.

C. Generate Leave Entitlement for the Employee

Step 1

On the left menu, go to Leave (a) > Generate Entitlement (b).

Step 2
Fill in the required details:

Type: Select Leave
Leave Type: Choose the relevant leave type
Year: Select the correct year
Generate leave until: Choose the latest month they should be entitled to
Prorate leave for employee: Tick New or Resigned, if applicable

Then click Continue.

Step 3

Under the Criteria section, choose Manual Selections and search for the employee's name. Click the “+” icon to add the employee, then click Process.

Once the entitlement has been successfully generated, the employee should be able to view the leave types on the request screen and proceed with leave request.

We hope this explanation clarifies the matter. If you need any more help, please don't hesitate to contact our support team.