Understanding System Enhancements and Customization in Worksy

Q1: What Is System Enhancement?

A1: An improvements or new features added in Worksy to enhance its performance, functionality, or user experience. These enhancements are part of our continuous effort to improve the product for all users. The technical team at Worksy plans and schedules these enhancements, taking into consideration of market trends and company priorities. The rollout timeline is determined by the technical team and may change based on evolving needs.

Q2: How Does Enhancement Differ from Customization?

A2: System Enhancements are general improvements made to benefit all users, whereas Customization is tailored to meet the specific needs or preferences of a client. Customizations are chargeable services, executed according to a specific plan and timeline, which are agreed upon in the sales contract.

Q3: Are System Enhancements Chargeable?

A3: No, System Enhancements are generally not chargeable.

Q4: How Are Customization Requests Handled?

A4: Customization requests are handled separately from standard system enhancements. Since they involve tailoring the system to meet the specific needs of a customer, these requests are chargeable. The cost and time required for customization are determined based on the complexity of the request and are outlined in the contract agreement. The timeline for completing customizations is also specified in the agreement and may vary depending on the nature of the customization.

Q5: Can The Timeline for Enhancements Change?

A5: Yes, the timeline for System Enhancements can change based on market needs and company priorities. The technical team will update the plan as necessary. 

Q6: Where can I find information about Customization Charge and Timeline?

A6: Baseline costs and timeline for Customization can be found in your Contract agreement with Worksy. Upon rising a customization request, support will direct your request to Sales team for price quotation.